Ticket resolution covering Active Directory user management and Windows file share permissions.
Windows Server 2022 AD DS Domain Controller / Remote Server Administration Tools (RSAT) / Active Directory Users and Computers (ADUC) / Active Directory Administrative Center (ADAC) / Windows Admin Center (WAC) / ServiceNow ITSM
Purpose-built lab environment for hands-on IT technical support and desktop
support practice. Activities cover Active Directory user and group management,
Windows Server administration, file share configuration, and end-to-end ticket documentation in ServiceNow.
